INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will generally receive the product shown in the picture. However, minor variations in color, texture, or details might occur due to lighting conditions or manufacturing differences. If you have specific concerns, please check the product description or contact customer support for clarification.

Where can I view my sales receipt?

To view your sales receipt on the website, log in to your account and navigate to the "Order History" or "My Orders" section. Select the relevant order to access your sales receipt, which should be available for download or viewing. If you encounter any issues, contact customer support for assistance.

How can I return an item?

To return an item purchased from the website, log in to your account and go to the "Order History" or "My Orders" section. Select the item you wish to return and follow the instructions for initiating a return request. You may need to print a return label and pack the item securely. For specific return policies or if you need further assistance, check the website’s return policy or contact customer support.

Will you restock items indicated as “out of stock?”

Items marked as “out of stock” are typically restocked if they are still available from the supplier. To stay updated on availability, you can sign up for notifications on the product page or contact customer support for more information. Restocking times can vary based on demand and supply chain factors.

Where can I ship my order?

You can ship your order to most locations worldwide. During checkout, you'll be prompted to enter your shipping address and select a delivery option. For specific countries or regions, check our shipping policy or contact customer support to confirm if we deliver to your location and any potential shipping restrictions or fees.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    (628) 777-5270

    sales@officialtgvshop.com

    6201 S Alameda St, Los Angeles, CA 90001, USA