Get in Touch With Us
Got a question about something you read on US Online Casinos, spotted an error in one of our casino reviews, or want to flag a concern? This page explains how to reach our editorial team and what kind of enquiries we can help with.
How to Contact Our Team
Email is the best way to reach us. Send your message to [email protected] and a member of our team will read it and reply personally — we do not rely on automated responses to close out enquiries. We aim to get back to you within two working days, though this can stretch slightly during busier periods.
To help us route your message correctly, it helps to say upfront what your enquiry relates to — for example, a specific review, a bonus term, or a general site question. A clear subject line saves everyone time.
What We Can Help With
We cover licensed, regulated online casinos available to US players, and most of the enquiries we receive fall into a handful of categories:
- Content questions — If something in one of our reviews or comparison pages is unclear, ask us to explain it further.
- Corrections — Casino offers, bonus terms, and licensing details change. If you have noticed something on this site that looks out of date, we want to know so we can check and correct it.
- Bonus and terms clarification — We explain welcome offers, wagering requirements, and expiry conditions as accurately as we can, but the casino operator's own terms always take precedence. If you are unsure how an offer works before you claim it, ask us and we will point you to what we know, though we always recommend reading the operator's full terms directly.
- Feedback on our coverage — If there is a topic, state regulation, or payment method you think we should cover in more depth, let us know.
- Responsible gambling support — If gambling has stopped being enjoyable, is affecting your finances, or you are worried about your own play or someone else's, mention this in your message. We are not a support service ourselves, but we can point you toward resources such as the National Council on Problem Gambling helpline and state-run self-exclusion programs.
What We Cannot Do
We are an independent comparison and review site, not a casino operator, payment processor, or regulator. That means a few things are outside what we can help with:
- We cannot process deposits, withdrawals, or account verification (KYC) on behalf of any casino — those requests need to go directly to the operator's own customer support.
- We cannot resolve individual account disputes, delayed payouts, or bonus disagreements with a specific casino. If you run into an issue after signing up, the casino's own support channels, listed on their site, are the correct first step, and your state gaming regulator is the appropriate escalation point if that does not resolve things.
- We do not offer betting advice, predict outcomes, or suggest ways to beat the house edge on any game. Outcomes at licensed casinos are never guaranteed, and we will not pretend otherwise.
Before You Get in Touch About a Specific Casino
If your question relates to one of the operators featured on our site — such as Raging Bull, Uptown Aces, or Ignition — it can help to have a few details ready: the state you are playing from, whether the enquiry relates to a deposit bonus, and roughly when the issue occurred. We can often point you to relevant information faster with that context, even though we cannot act on your behalf with the casino itself.
For readers researching options outside the mainstream US market, we also cover Best Non GamStop Casinos 2026 separately, so if your question relates to that topic it is worth checking there first.
A Note on Accuracy and Standards
We try to keep our reviews, bonus details, and licensing information current, but online casino offers and terms change often, and errors can slip through. Reader feedback is genuinely one of the ways we catch these. If something we have published turns out to be wrong, outdated, or misleading in any way, please tell us — we would rather correct it than leave it standing.
We also take player wellbeing seriously. If your message touches on a gambling problem, financial harm, or a request for self-exclusion information, we will not brush past it — we will do our best to point you somewhere useful, even where we cannot resolve the issue directly ourselves.
Thank you for reading, and for taking the time to reach out. We look forward to hearing from you.